Shipping & Returns

Mezcal Pinas

 Shipping

  • Free domestic shipping on orders over $50. We ship with USPS First Class or sometimes UPS Ground.  Orders should arrive within 3-5 business days.  If you need expedited shipping please contact us so we can make it happen. Expedited shipping is not included in the free shipping promo.
  • It typically takes us 1-2 business days to prepare orders for shipping. As soon as your order is shipped, you will receive a confirmation email with tracking. We ship USPS First Class. 
  • We are not responsible for packages lost in transit. Please make sure to double-check your address before placing your order as we are unable to reroute packages. Standard shipping does not include insurance, if you need it please let us know.

Returns

  • If you need to change your order after it has been submitted please contact us so we can help resolve the problem. Note: changing an order after it has been submitted or processed may result in surcharges.
  • If you are unhappy with your purchase you may request a return within 14 days from the purchase date. Once the return authorization is complete we will email you instructions for the return. All items must be returned in their original condition, unused and in their original packaging. When we have received the returned item you will be refunded for the cost of goods, in your original form of payment. We do not offer refunds on shipping charges. 
  • We understand that sometimes an item is damaged in the shipping process. It is the customer’s responsibility to inspect all packages before accepting and opening them. If there is damage to the outside packaging we ask that the customer take photos of the damaged box UNOPENED then proceed to inspect the inside contents. If there is damage to the items themselves please take pictures of the damaged item/s and contact us so we can replace or refund your order.